5 Metrics for Success in Fulfillment

“Metrics are an important part of every successful business.” We couldn’t agree more with this claim. Metrics help take the emotion and subjectivity out of running a business, and can often reveal things that are hard to see from one individual’s point of view, especially when it comes to fulfillment.

That claim comes from a recent piece by Maria Haggerty, CEO of Dotcom Distribution, in the Multi Channel Merchant blog. In the article, she recommends five key metrics to follow for eCommerce fulfillment success:

• Units Per Hour in each facility to keep a tab on productivity,
• Units Per Order, to get a handle on volume,
• Lines Per Order to track the maximum efficiency you can expect,
• Revenue Per Employee to determine labor efficiency,
• Transportation Cost Per Package, to get the most efficiency in shipping possible.

We highly recommend giving her article a read.