Your Challenges / Improve Customer Experience

Improve customer experience with better data.

When you’re in control of your data, amazing things happen. You have a clearer view of inventory, fulfill orders faster and deliver on time—which leads to more satisfied customers.

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Hear from those who’ve been where you are.

The content of all our conversations has changed. No one is calling in to ask about status any more. Everything is about looking ahead, to the future. InfoPlus has literally changed the context of our business with our customers.

Tom D
VP, Operations

Hear from those who’ve been where you are.

Overall great experience, this software has streamlined all of our warehouse processes and has increased our output by a tremendous amount. The features of the fulfillment process help dictate a smoother flow of picking operations. There are many data points to help optimize SKU placement which is crucial when your facility is near  peak capacity. 

Adam G
Director of Logistics

Deliver for your customers, day after day.

When you're in control of your data, you're in control of everything in your warehouse. That's the power of InfoPlus. Discover how InfoPlus helps you stay focused.

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Faster Order Fulfillment

With real-time inventory management, you always know stock levels are accurate—with faster fulfillment, same-day or next-day shipping, and fewer out-of-stock warnings.

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Accurate, On-Time Delivery

InfoPlus reduces errors in picking, packing and fulfillment, so your customers receive what they ordered.

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Optimized Shipping Routes

InfoPlus automatically selects the most efficient and cost-effective shipping methods to shorten delivery times and reduce shipping expenses.

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Total Order Transparency

Our integration with shippers enables real-time order tracking, along with proactive alerts to customers about order status, delivery times and shipping or fulfillment delays.

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Omnichannel Fulfillment

The flexibility of InfoPlus supports multiple fulfillment methods, including customer pickup, small parcel shipping and LTL/FTL.

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Demand Forecasting

InfoPlus leverages historical sales data to anticipate customer needs, automating restocking to ensure in-demand products are always available.

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Customized Service and Integrations

Our system can be integrated with any CRM or ERP to offer tailored product recommendations or delivery based on customer history and preferences.

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Scalability

As your customer base grows, InfoPlus grows with you, allowing you to increase volume without interrupting your workflows or sacrificing customer satisfaction. 

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Let’s talk about serving your customers.

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Drive measurable improvement with InfoPlus.

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average annual shipment increase per customer

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picking accuracy

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customer service hours saved per week

Customer Experience FAQs

Yes, InfoPlus can be tailored to align with your organization's specific customer service goals, whether it’s reducing response times, improving service consistency, or enhancing employee-customer interactions.

 

By automating processes such as scheduling, time tracking, and task assignment, InfoPlus reduces human error, ensuring smoother operations. This results in fewer mistakes that could negatively impact the customer experience, such as late deliveries or service delays.

 

Yes, InfoPlus centralizes workforce management across all locations, ensuring that service standards and staffing levels are consistent. This leads to a more uniform customer experience no matter where they interact with your brand.

 

Ready to boost your customer service scores?

InfoPlus puts you at the center—so you can meet and exceed customer expectations around every turn.

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