Version 2.0, January 2022

This policy outlines Infoplus Commerce's support practices and resources. It also identifies your support obligations to your customers. It is incorporated by reference into the Infoplus Commerce Terms of Service. See below for our premium Direct Connect Chat Support SLA and policies as well. 

Deprecation

We will announce if we intend to discontinue or make backward-incompatible changes to any Service. We will always try to give you as much time as possible to make any necessary modifications to your applications or processes. This policy does not apply to versions, features, and functionality that we label as "beta" or "experimental."

Documentation

We may provide documentation for the Services and their use. Our documentation may specify restrictions on how Applications may be built or configured. You agree to comply with any such restrictions as specified.  In those cases where restrictions are not followed, our support may be limited or unavailable.  Visit https://www.infopluscommerce.com/knowledge-base for access to our support and documentation resources.

End-User Support

You are responsible for providing customer service (if any) to End Users. We do not provide any support or services to End Users unless we have a separate agreement with you or an End User for the provision of such services. Visit https://www.infopluscommerce.com/infoplus-support-acceptable-use-policy for support acceptable user policy

Monitoring

Infoplus Commerce's systems are continuously monitored by automated systems and health checks. In the event of any issue that adversely affects the performance, security, reliability, or integrity of the Services, we will receive notification and respond immediately. Check https://status.infopluscommerce.com for the current status of our services.

Technical Support

We offer limited free technical support. Visit https://www.infopluscommerce.com/knowledge-base/kb-tickets/new. This free support does not include debugging of user applications or rewriting your code to be compatible with the Services.

Direct Connect Chat Support Service

We offer premium access to chat support as an add-on service for Infoplus users. Visit https://www.infopluscommerce.com/infoplus-direct-connect-chat-policy for more information about this support option. 

Changes to this Support Policy

We may change this Support Policy from time to time. If we make any changes, we will notify you by revising the version and date at the top of this Support Policy and, in some cases, where appropriate we may provide you with additional notice (such as adding a statement to the login screen or sending you an email notification). Your continued use of our Services after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of this Policy.

Contact Information

If you have questions regarding your obligations under this Support Policy, please email us at admin@infopluscommerce.com.