Troubleshooting Shipping in Infoplus

See a list of common domestic and international shipping errors you might receive and how to fix them in Infoplus.

When shipping out of Infoplus you can experience errors that are returned from the Carriers when attempting to buy parcel labels.  This guide can help you in deciding how to handle some of those errors. 

Error Messages & Resolutions

General and Domestic

International 

UPS Specifics

UPS provides the following page which explains their various service offerings, and what kinds of shipments they can be used for:  https://www.ups.com/service-selector?loc=en_US

UPS has a tool available on their website to help you figure out what services can be used for specific addresses at  https://wwwapps.ups.com/ctc/request?loc=en_US

FedEx Specifics

Ground and Home Delivery

Carrier code 7000 (FEDEX GROUND) flexes between Ground and Home Delivery based on whether the Ship To address is residential. If the address is residential, a Home Delivery label is produced. If not, a Ground label is produced. These things both happen when the order uses carrier code 7000 (FEDEX GROUND) in Infoplus. This is a decision that FedEx makes based on the address that's provided when requesting a label.

Service Options

FedEx provides the following page which explains their various service offerings, and what kinds of shipments they can be used for:  https://www.fedex.com/en-us/shipping/services.html

Rates Shop Shipments

FedEx also provides a tool that can be used to rate shipments - which can be helpful for seeing what service names they list as being available for a particular address:  https://www.fedex.com/en-us/online/rating.html 

To use this tool, enter your ship-from address in the first field, your ship-to in the second field, enter the required package details, and then click the SHOW RATES button to see services that can deliver your package

FedEx Ground Collect Service

When shipping with FedEx Ground Collect in Infoplus and the following error appears "Invalid Payment Type" This is due to shipping to a residential address. To remedy the error switch to an option that will allow a residential address to be shipped to. 

FedEx Populating Letterhead Image Fields

In order to populate the proper letterhead for Commercial Invoices for FexEx CSP accounts, you must submit the images you desire as stated above. Additionally, you will also need to create a manifest script for when the specific carrier is called.

Here is an example manifest script that you can customize for your business to populate an image on the letterhead when shipping with FedEx:

• To learn how to add a manifest script to customize shipping, see here. 

////////////////////////////////////////////////////////////////////////////

// customizeEasypostPreRatesCall

//

////////////////////////////////////////////////////////////////////////////

function customizeEasypostPreRatesCall()

{

utils.log("Starting customizeEasypostPreRatesCall for Order: " + orderNo);

utils.log("Shipment options before customization: " + shipmentMapForRate.get('options'));




/////////////////////////////////////////////////////////////

// look up the order to get its third party parcel account //

/////////////////////////////////////////////////////////////

var order = infoplusApi.getById("order", orderNo);

if(order == null)

{

throw("Unable to find an order for orderNo [" + orderNo + "].");

}




var parcelAccount = infoplusApi.getById("order", order.carrierId);




utils.log("Found carrier: " + parcelAccount.carrier);

if(parcelAccount.carrierCompany.equals("FedEx"))

{

///////////////////////////////////////////

// upload the signature and letterhead //

/////////////////////////////////////////

shipmentMapForRate.get('options').put('commerical_invoice_signature', IMAGE_1);

shipmentMapForRate.get('options').put('commerical_invoice_letterhead', IMAGE_2);

}

else

{

throw ("An unsupported carrier for third party duty billing was found.");

}




//////////////////////

// audit the update //

//////////////////////

utils.log("Adding audit...");

infoplusApi.addAudit("order", order.orderNo, "Updated signature and letterhead: parcelAccount.carrierCompany");




////////////////////

// log the change //

////////////////////

utils.log("Shipment options after customization: " + shipmentMapForRate.get('options'));

}

Unsupported Fedex Commercial Invoices - EasyPost

Some countries don't support Fedex Electronically Transmitted Documents (ETDs) like commercial invoices. In these cases, you must use a manifest script to suppress Fedex’s Commercial invoice and use EasyPost's Commercial Invoice instead.

Refer to this list for countries that accept FedEx commercial invoices: FedEx | Commercial Invoice Country List

Manifest Script

Use an if/else statement or Smart Filter in your manifest script to check if the carrier is FedEx and the shipping destination is a country that doesn't support FedEx documents. If so, add these lines to an existing or new manifest script:

shipmentMapForRate.get('options').put('commercial_invoice_format', 'PNG');
shipmentMapForRate.get('options').put('suppress_etd', true);

For more information on how to create and customize manifest scripts - or Infoplus scripts in general - please see the knowledge base articles below:

• Customizing Manifest Calls Using Scripts

• Introduction to Infoplus Scripts

Need additional help creating a manifest script for this scenario? Contact our Professional Services Team for expert assistance.