Submit a Support Ticket

Note that our offices will be closed in observation of the holiday on Friday, April 18 and will reopen on Monday.

Once you submit your ticket, you’ll receive an email containing your ticket number and any related Knowledge Base articles. You can track the status of your ticket in our Customer Portal.

Want to know more about how the support process works?
Read our Support and Escalation Policy.

Tell us about you.

Please make sure your contact information is accurate so we can get back to you as soon as possible.

Please select the role within the company that best describes your primary function and responsibilities. 
Please provide the URL for the Infoplus site you are requesting support for.
In what area can we help you today?  Hint: If you’re not sure, you probably want “Infoplus application support”
Please provide a short and clear headline of the issue
Please provide as much detail as possible about the issue. The most common cause of delay in solving support tickets is missing information. The more details, the better and quicker we can assist you.
Include information such as relevant Line of Business, SKUs, Order Numbers, Names of Filters, User Reports, Fulfillment Plans, etc. (put N/A if not applicable).
Please upload any screenshots, related files, or error messages that will help us better understand your issue.  Upload as many screenshots or files as needed.  
Please help us understand the nature and priority of this issue.  Please also see our Support Terms of Service for details about abuse of support priorities.