Welcome to our Infoplus FAQs page, where you'll find answers to the most commonly asked questions about our powerful warehouse management solution. Whether you're seeking clarity on specific features, wondering about integration possibilities, or curious about the benefits Infoplus can bring to your business, we've got you covered.
A: Infoplus includes a universal general ledger report. Customize and export the report to feed directly into your system or use APIs to automate the process. Our Infoplus Pro Services Team would love to help connect Infoplus to your system.
A: Infoplus has plugins to work directly with Quickbooks to make it simple to sync your activity - either by transaction or by rollups.
A: Infoplus has plugins to work directly with Xero to make it simple to sync your activity - either by transaction or by rollups.
A: Infoplus includes a universal general ledger report. Customize and export the report to feed directly into your system. Or use APIs to automate the process. Our Infoplus Support Engineers would love to help connect Infoplus to your system.
A: Click Free Demo and we'll be in touch right away – with absolutely no obligation. Our Sales team will help guide you through getting your warehouse setup, integrating your shopping carts and working with your UPS, UPSP, Fedex and other shipping accounts.
A: You can have as many users as you need. Infoplus' pricing is based on number of warehouses and features utilized, not by number of users.
A: Your number of users depends on the size of your operations and support teams. Startup and Growth clients may have less than 5 users. Large enterprise clients have 100+ users. Infoplus lets you restrict level of access based on role, so no need to exclude anyone who plays a unique or limited roll on your team. Let us help you figure out how many users you need.
A: Yes! Contact Support or your Representative at any time to change your plan.
A: Add additional users, plugins and take advantage of unlimited SKUs, orders and shipments with Infoplus. Our billing is modular and you can add or remove features as needed.
A: Our implementation projects tailored based on how you will be using Infoplus. On average most projects are 8 weeks from start to finish.
A: Once you have received a free demo of the software you can get in the software and "kick the tires" for 5 business days.
A: No, Infoplus supports businesses with minimal SKUs to enterprise clients with tens of thousands of SKUs. The beauty of Infoplus is it's designed to scale with you as you grow.
A: Infoplus lets you restrict who has access to what information, and what they can do with it. Every action taken by every user is tracked throughout the system, allowing you to fully audit and report on employee activity and labor.
A: Infoplus makes lot tracking possible and recalls simple. Optionally, record detailed production, manufacturing, revision and packaging information for every receipt processed in the warehouse. Once received, Infoplus tracks that same detailed item information all the way to the shipped carton. This allows you visibility on where your product lots are and total control of who received them.
A: Infoplus has all the tools you need to manage storage of your materials in the way that works best for your products. Store products at the receipt level, production lot/revision date level or at the item level. Manage zones for ongoing efficiencies for temporary drop areas, directed put-away and down-forward location.
A: We want to hear from our customers and help with their unique needs. Infoplus uses an online ticketing system or chat with a live agent to ensure your inquiries get the proper attention. Behind that system is a great team of engineers and support staff who love helping our customers in a most timely way. If you're contemplating a change in your system, have any issue or just want to run something past us - we are here!
A: Infoplus was designed for flexibility to meet every business need. As you grow, your system needs and access will grow with you.
A: Infoplus was designed for flexibility to meet every business need. As you grow, your system needs and access will grow with you.
A: Infoplus was designed for flexibility to meet every business need and is especially powerful for enterprise size businesses.
A: Set up Infoplus with as many users as you need to run your business so all your employees can enjoy the benefits. Set roles for your employees based on their level and job type.
A: Infoplus takes the security of you and your customers very seriously. We understand how important it is to keep your data safe and secure. Infoplus' practical security measures are based on best practice risk management - and then we take it even further. Here are the details:
Encryption: Infoplus' first security defense is simple and important but often overlooked by others: We make sure every single connection between your computer or wireless device and the Infoplus servers is encrypted using 256-bit security encryption. This is roughly twice as strong as many banks use today. Unlike many other web-based services that provide encryption as an option, Infoplus provides this level of encryption and security as compulsory. There is simply no way to access Infoplus without at least 256-bit encryption.
Access: We go to significant lengths to ensure the connections our engineers use to manage your system and are also tightly controlled and secured. All engineers are closely vetted, and access to the server infrastructure by our engineers is only possibly via a 2048-bit encrypted VPN connection, secured in addition through private keys and a server-side access control list that allows for immediate revocation if required. While a small group of our engineers need to be able to access systems to manage, optimize and maintain them, the only services that are accessible outside this protected channel are via the website and mail server that you use, each of which is firewalled and locked down at the front door. The databases and application servers that store your critical data are never accessible directly to the outside world.
Segregation: When it comes to data security, segregating your data from that of other Infoplus clients is an important and effective security measure. In other hosted or multi-tenant applications that run in the cloud, one of the risks is that everything is stored together in a single database, and all it takes is one oversight to get unauthorized access to your data. When you become an Infoplus client, your data is kept in a separate, segregated database which is tied completely to only your quarantined deployment of Infoplus.
Vigilance & Expertise: Servers, websites and applications are created by people. Infoplus is built with top notch engineers who have more than a decade of proven performance in large scale technical environments for the most demanding high-tech companies . By choosing to build upon services within the Amazon AWS sphere, we've made sure Infoplus is built on the most stable, secure and proven platforms. Should a hole or exploit be found, Infoplus is architected to support a high level of automation. This means within a matter of minutes, Infoplus' systems and services will automatically update and patch. Infoplus' team of dozens are watching the system around-the-clock. They leverage their high expertise, vigilance and dedication to doing things right to ensure your data is protected and secure.
A: Infoplus guarantees 99.95% uptime. We monitor the system 24/7 to ensure you're up and running at all times.
A: Infoplus is designed for eRetailers that are getting started and building their business. It will allow you to create as many brands or lines of business as needed. This allows you to streamline operations and storage while keeping clear segmentation of your business for reporting and financials.
A: Infoplus saves you so much time that you will wonder how you got along without it. Free yourself to focus on growing your business by making the choice to give Infoplus a try.
A: Infoplus makes it simple to get started so you can be productive as quickly as possible. You can use a bulk load excel template to load in all of your data and we will assist you with the initial loads during your implementation project.
A: Infoplus supports reverse logistics if your customer decides to return their order. Move your inventory quickly and efficiently through the warehouse to get it back in stock.
A: Infoplus offers traditional order entry methods. You have the ability to enter individually or load a file of all orders in a batch mode.
A: Infoplus puts users in direct contact with all their data. Creating your own reports allows you the flexibility to see what is important to you when you need it. If the data is in Infoplus, you can report on it.
A: Infoplus provides custom reporting that puts you in control of exactly the report you want, when you need it, and automatically delivers it to others that you've chosen.
A: Infoplus supports real-time shipping and rate-shopping with all major carriers, including UPS, Fedex, DHL, USPS and many others. See our full list of shipping and manifesting partners to get the full picture of how Infoplus can give you every shipping option your business needs.
A: Infoplus allows you to access all of your shipment activity from wherever it is; so whether it's in your facility, in transit with the carriers, delivered, or being returned. This is all happening in real-time, instantly accessible at a on your dashboard, in detail within the parcel details application, and in your hands with mobile notifications.
A: Infoplus supports all of the special labeling and shipping requirements needed to safely and legally ship wine and alcoholic packages within the US and internationally.
A: Infoplus supports all of the special labeling and shipping requirements needed to safely and legally ship hazardous materials via ground and express service levels.
A: Infoplus supports multiple versions of packing slips that you may need to support your business. Also, custom documents can be created to meet your exact needs.
A: Infoplus supports multiple versions of packing slips that you may need to support your business.
A: Infoplus allows for entry of a PO into the system for notification of a purchase and inbound arrival of goods. This purchase order can also be sent to a manufacturer as a record of purchase to then ship the inventory to your customer for you if needed.
A: Yes, Infoplus can handle international shipping and handles all of the data so your package is compliant with customs' requirements.
A: We want to hear from our customers and help with their unique needs. Visit the Infoplus Support Home to use their Knowledge Base and online ticketing system to ensure your inquiries get the proper attention. Behind that system is a great team of engineers and support staff who love helping our customers in a most timely way. If you're contemplating a change in your system, have any issue or just want to run something past us - we are here!
A: Our Support Engineers are available to help you personally. Submit a support ticket and they'll get with you right away.
A: Contact Us and we'll quickly get in touch to talk about your needs.
A: Contact Us and we'll quickly get in touch to talk about your needs.
A: Contact Us and we'll quickly get in touch to talk about your needs.
A: Our implementation projects are more than just training projects. We take a deep dive on your business and find areas where your company can get great ROI from the workflows on day one of using the software. Most projects are live in their production site in 6 weeks.
A: Our standard support hours are 8am-5pm central time.
A: Infoplus supports a large list of shopping carts, including Magento, WooCommerce, Shopify, BigCommerce and others. Infoplus also has an extensive and easy to use API to allow custom tailored solutions for your site or unique setup.
A: Yes, Infoplus has mobile apps on the google play store and the apple app store where you can access all of your data and run your operations on.
A: Yes, with Infoplus' integrations to the parcel carriers and different order sources, data is automatically sent to produce labels and update orders in eCommerce sites.
A: Infoplus was designed to run with the simplest technology. It is compatible with Android and Apple products which allows for tablets and iPads with hand held scanners to be used throughout your facility. Because Infoplus is web-based, there are no requirements for your desktop other than a good browser. Our software supports different browsers including Internet Explorer (works best on versions 10 and up), Google Chrome, Safari and Firefox.
A: Infoplus is a cloud-based platform, available from any PC, Mac, or mobile device with an internet connection. All you need is a web browser or a mobile device.
A: Infoplus has a mobile app to provide stored logins and a more immersive experience. Access Infoplus directly from your phone or tablet browser.
A: Infoplus does use standard document types.
A: Infoplus uses the same state-of-the-art web application that Amazon, Facebook, Google, and Apple use. We partner with AWS for servers, messaging, and storage needs. This empowers us to deliver secure and innovate solutions to you.
A: Set up Infoplus with as many users as you need to run your business so all your employees can enjoy the benefits. Infoplus pricing tiers let you choose your company size. Set roles for your employees based on their level and job type.
A: Yes, Infoplus was made to fit around your business. All of the workflows can be configured based on your unique needs so you do not have to change processes unless you want to.
A: Infoplus connects all of the major shopping carts and a lot of the minor one. See our integrations page for more information and a full list.
A: Once the Order is shipped in Infoplus, the tracking number and status will be updated automatically in your shopping cart with no manual intervention.
A: Infoplus has an open API that you can utilize to integrate any custom-built stores.
A: Infoplus, easily choose your search criteria using the Columns drop-down menus at the top of the table. Learn about how to search within tables.
A: Infoplus, easily choose search criteria using the Columns drop-down menus at the top of the table. Learn about how to search within tables.
A: Infoplus' bulk actions when you want to work with multiple records. Bulk Upload allows for multiple records to be uploaded from an Excel spreadsheet. Bulk Edit allows you to edit multiple records. Use Bulk Delete when you want to delete multiple records. Learn about Bulk Actions.
A: Infoplus strongly believes that its customers are best served when they can access their data quickly and completely. It's your data -- we just want to help you make sense of it.
A: Infoplus has upfront pricing to make it simple for you to budget without surprise charges. Infoplus offers individual custom add-ons for a fee, each also with upfront pricing.
A: Cancellation will be based on the type of agreement you prefer. Once you cancel, you will no longer have the ability to enter orders or create shipments. You will still be able to access your data for the next 30 days. Export your data set during that time.
A: With Infoplus you can create an “unassembled kit” that contains the correct quantity of each component in the kit. Once your kit is ordered, you will be prompted to pick each component during fulfillment.
A: With our Jobs application, you can create kits that have other kits as a component. Learn more here.
A: Yes, with our Jobs application you can take input SKUs and turn those into Output SKUs with customized Work Orders.
A: Sales Orders - from Finance System into Infoplus as Orders:
A: Infoplus can set up customer portals for all your clients with any necessary parameters. In these portals, you can show clients their order’s status, inventory visibility, and more. Plus, clients can place orders within the portal and create any reports they need.
A: Infoplus supports several units including each, cases, pallets and more.
A: Infoplus can ship with third party parcel accounts.
A: Infoplus sets up allocation details per product. With a little setup, you can set your perishable items to follow a strict First In, First Out (FIFO) schedule. Then during fulfillment, Infoplus will prompt you to take the oldest lot first.
You can also set up a First Expiration, First Out (FEFO) schedule. During receiving, you’ll record the expiration dates of each product. Then during fulfillment Infoplus will prompt you to pick the product with the closest expiration date. For items that do not require a FIFO or FEFO designation, you can tell Infoplus to pick from the closest location to reduce time picking.
A: Our Mobile Floor app (available on IOS and Android) can display a “Pick Image” to show a visual of the necessary product.
A: Infoplus supports the recording of multiple serial numbers at the time of receiving and/or shipping. For more information, see our article, “Serial Numbers in Infoplus.”
A: Infoplus has integrations with the leading parcel carriers. You can set up Infoplus to produce your parcel labels when shipping orders, all within the system.
Q: One of the products I sell I do not store in my warehouse; it ships directly from the vendor to the customer. How do I handle that in Infoplus?
A: In Infoplus you will set the status of that product to “Outside Vendor” and assign a Vendor. Then when an order with an Outside Vendor product reaches fulfillment, Infoplus removes that product from the order. Infoplus then creates a second order—with duplicate customer information—for that Outside Vendor product and marks the order as shipped. All you have to do is send the order information to your vendor so they can ship the product.
A: All records in Infoplus (orders, products, locations, etc.) have an associated audit trail so you can keep tabs on all changes. You can see who made changes as well as a time & date stamp.
A: When picking an order using Infoplus’ Mobile Floor app, you can require pickers to scan the location address barcode to confirm that they are in the right location. Additionally, you can require a scan of the product’s barcode to confirm that the picker grabbed the correct product.
If you feel that a double-scan system is unnecessary, you can elect one or the other. Most customers choose to scan the location, since most pickers grab the correct product if they’re in the correct location.
Don’t have barcodes for products or locations in your warehouse? You can create both directly within Infoplus
A: Yes, Infoplus has access to the best shipping rates with all the major carriers. We love to talk more about them on a quick call: Talk to Sales
A: Infoplus saves you labor by producing different parcel labels based on item information and carton size. This feature is built into the software and is optional.
A: Infoplus is a true Warehouse Management Software, managing your warehouse from when an item comes in your door to the moment it leaves your warehouse and every step in between—receiving, storage, ordering, fulfillment, and shipping. Infoplus can sync inventory levels back to Shopify so you only have to manage inventory in one system.
A: If your POS system is connected to your shopping cart, then Infoplus can handle those sales. Typically, clients configure those orders to “auto-ship” since there is no fulfillment or picking needed. Linking the POS system helps Infoplus clients report on sales history, log inventory, and forecast demand.
If your POS system is not tied to a shopping cart, you can connect it to Infoplus via API.
A: The Infoplus 3PL Billing Module allows you to fully define, customize, and automate the invoices that you send to your customers, based on activity from the Infoplus WMS system and parcel invoices imported from UPS and FedEx. After you set up a Customer Invoice Template, Infoplus automatically applies your Billing Rules and summarizes your customers' activity to produce Invoice Worksheets. You can review and edit these worksheets as needed before sending them to your customers or feeding them into your Invoice System.
A: Infoplus allows for unique billing rules for each client. Use the Customer Invoice Templates to define blueprints for what your data should be on your customers' invoices.
There are 3 key parts of a Customer Invoice Template: 1) What are the line items? 2) What is the activity data behind those line items? and 3) How should those line items be calculated (i.e., charges and price breaks)?
Once you’ve set up your Invoice Template, you can define how the customer’s activity data is used to compute what will appear on each invoice using Billing Rules.
A: Infoplus allows you to upload both UPS and FedEx invoices, apply your own custom billing rules to this data, and then create custom invoices for your customers.
We hope our FAQ section has satisfied your thirst for knowledge about Infoplus. But hey, if you're craving more answers or just want to chat about our awesome warehouse management solution, we're all ears! Our friendly team is standing by, ready to assist you. Drop us a line and let's keep the conversation going
